To check if this is what’s causing the problem you should inspect the USB port of the computer and phone and if you find any debris present you can remove this using a toothpick. When you connect the Android phone to your computer there will be several connection modes available. Make sure to choose MTP, Transfer Files, or Device File Manager.On your phone, pull down the notification windows and select the MTP select.Depending on the manufacturer, this option may have different names like Transfer files or Device File Manager. You should check if the phone is correctly identified by your computer. Go to the Control Panel and proceed to Devices and Printers. If you manage to locate the name of your Android device, the MTP connection is working properly. If your device is named MTP or Unspecified, you’ll need to update some drivers.Right-click on the Start button then click on Device Manager.Expand Portable devices and see if your device is located there.If it doesn’t contain your device’s real name or it has a yellow exclamation mark, right-click on it and tap on Update Driver.The Update Driver window will now ask you to either search for the driver automatically or to browse your computer manually for it. ![]() The old driver should be replaced with a new one.Click on MTP USB Device to highlight it and then click Next.Click on “Let me pick from a list of device drivers on my computer”. ![]() ![]()
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